Latest News:
- 31/03/2010 - H2O Networks builds on 2009 growth with appointment...
- 31/03/2010 - i3 Group disappointed at Chancellor's policy...
- 9/03/2010 - H2O Networks Ltd to speak at networking event...
- 9/03/2010 - H2O Networks receives ISO9001 accreditation
- 9/03/2010 - Next Generation Access fund allocation uncertainty...
- 9/03/2010 - H2O Support Services achieves ISO9001 and ISO14001...
Service Level Agreement
All H2O installations are supported by a full 24 hour 365 day service level agreement offering a 6 hour fault clearance time.
The support of the Service is co-ordinated by H2O, using trained personnel and network management facilities designed to ensure the continuity of service. Faults are logged via the H2O Service Operations Centre (SOC).
Your SLA document will be presented to you along with your full ODTR test results on completion of your network build.
If you require a copy of our full SLA please contact the sales office.
All H2O installations are supported by a full 24 hour 365 day service level agreement offering a 6 hours fault clearance time